Refund & Return Policy
We want you to be happy with your order. If something is not right, contact us at internationallove.support@gmail.com and we will help you.
Right of withdrawal (14 days)
If you are a consumer in the European Union, you have 14 days from the day you receive your order to withdraw from the purchase without giving a reason. To exercise this right, email us at internationallove.support@gmail.com before the 14 days are over, stating your order number and the items you wish to return.
Items must be returned unused, unwashed and in their original condition and packaging. You must send them back within 14 days of telling us that you are withdrawing.
Return shipping costs for a change of mind are paid by the customer. We recommend using a tracked service, as we cannot process a refund for a parcel that does not reach us.
Refunds
Once we receive and inspect the returned items, we will refund you within 14 days using the same payment method you used for the order. Original shipping costs are refunded at the standard rate we charged.
Damaged, faulty or wrong items
All our items are made to order, so please check your parcel on arrival. If an item arrives damaged, faulty, misprinted or is not what you ordered, email us within 30 days of delivery with your order number and clear photos of the item and the packaging. In these cases we cover the cost and send you a replacement or a full refund, at your choice. You do not pay return shipping.
Wrong size or wrong address
Our size guides are on every product page, so please measure before ordering. Orders returned because the size chosen does not fit, or because the delivery address was wrong or incomplete, are treated as a change of mind: the return is at your expense, and a re-shipment must be paid again.
Items that cannot be returned
Gift cards cannot be returned. Products that have been used, washed, altered or damaged after delivery may be refused or refunded only in part.
Cancellations
Our products go into production quickly. If you need to cancel or change an order, write to us as soon as possible. Once production has started, we can no longer cancel it, but your right of withdrawal after delivery still applies.
Complaints
If you are not satisfied with how we handled your case, you may use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr