Refund policy

If something is not right with your order, contact us at internationallove.support@gmail.com and we will help you.

Right of withdrawal (14 days). If you are a consumer in the European Union, you have 14 days from the day you receive your order to withdraw from the purchase without giving a reason. Email us before those 14 days are over, stating your order number and the items you wish to return. Items must be returned unused, unwashed and in their original condition and packaging, within 14 days of telling us you are withdrawing. Return shipping costs for a change of mind are paid by the customer. We recommend a tracked service, as we cannot refund a parcel that does not reach us.

Refunds. Once we receive and inspect the returned items, we refund you within 14 days using the same payment method you used for the order. Original shipping costs are refunded at the standard rate we charged.

Damaged, faulty or wrong items. All our items are made to order, so please check your parcel on arrival. If an item arrives damaged, faulty, misprinted or is not what you ordered, email us within 30 days of delivery with your order number and clear photos of the item and the packaging. In these cases we cover the cost and send a replacement or a full refund, at your choice, and you do not pay return shipping.

Wrong size or wrong address. Size guides are on every product page, so please measure before ordering. Orders returned because the size does not fit, or because the address was wrong or incomplete, are treated as a change of mind: the return is at your expense and a re-shipment must be paid again.

Items that cannot be returned. Gift cards. Products that have been used, washed, altered or damaged after delivery may be refused or refunded only in part.

Cancellations. Our products go into production quickly. Write to us as soon as possible if you need to cancel. Once production has started we cannot cancel it, but your right of withdrawal after delivery still applies.

Complaints. You may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr